Returns + Exchanges
Returns & Exchanges
Please contact me for any problem you might encounter. I am here to help. :)
Refund or exchange:
If for some reason you want to return the ordered items, you can do so, for a full refund (except the shipping cost) if these conditions are met:
- You must notify me via email within 3 days of receiving the items and to return them within the next 5 days.
- The items must be in the original package; The items must not be worn or damaged.
- I only accept products that are returned via mail with a tracking number.
- If you want, I can also accept exchanges with others items available in my shop that have approximately the same value (but not exceeding the value of the items).
It usually takes up to:
3-5 working days for the UK
10 working days for anywhere else in the European Union
14/20 working days for everywhere else
If the package doesn't arrive in this amount of time please let me know. It is harder to find it after 6 months than after 15 days.
Please check with your post office if you notice a delay in the arrival date.
I hope it will never happen, but in case it does, I can't accept refunding because of this. In this case, if the package comes back to me, I can send it back to you after paying a new shipping cost.
I do not take responsibility for the lost packages due to the postal services or the damages that may occur due to careless manipulation of the postal services.
Please contact me for any problem you might have! I am here to help.